ISO 20000-1:2018

Get ISO 20000-1:2018 Certification

ISO/IEC 20000-1:2018 is an international standard that specifies the requirements for an Information Technology Service Management System (ITSM). This standard outlines the criteria for organizations to establish, implement, maintain, and continually improve their IT service management.

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Key Principles of ISO 20000-1:2018

Service Management System (SMS): ISO 20000-1 emphasizes the establishment of a service management system. This system serves as a structured framework that enables organizations to plan, deliver, operate, and improve their IT services.
Service Management Policy: Organizations are required to define a service management policy that aligns with their business objectives.
Service Management Planning: The standard requires organizations to develop and maintain a service management plan.
Service Design and Transition: ISO 20000-1 emphasizes the importance of proper service design and transition. This includes defining and planning new or changed services, ensuring that they meet the requirements of the business and customers.
Supplier Management: The standard addresses the management of external suppliers and service providers.

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About ISO ISO 20000-1:2018

ISO 20000-1:2018 is an international standard that sets the requirements for establishing, implementing, maintaining, and continually improving a service management system (SMS). The standard focuses specifically on IT service management and provides a framework for delivering high-quality services.

Benefits of ISO 20000-1:2018 Certification:

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